Integrated Performance
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Integrated Performance
Strategic Planning
Performance Measurement
Performance Management
Performance Culture
Employee Performance Management
“Measuring the organizations performance management system maturity is critical throughout the lifecycle of implementing such a project, especially in its inception, to find the best line of improvement where the organization has to work on as it gives guidelines of where it has to direct its focus and build its capability. GPA Unit, The KPI Institute audit division, as a very specialized organization, has done an excellent job of developing the framework in a very detailed form, which reflected the best practices in the field. I am extremely content to collaborate with them and I look forward to adopt their maturity assessment model in all the organizations that I am affiliated with.”
“Assessing our performance management capability by using the performance maturity model framework provided to us, by the GPA Unit, with their detailed insights regarding our current maturity level has helped our organization to understand its gaps and build a roadmap for continuous improvement. It will most certainly allow us to review and discuss our progress, during the next few months, which we are sure will elevate our performance management system’s maturity from the current level to the next one.”
Organization name: MEFIC Capital Investment
Description: MEFIC Capital is a reputable financial services company in Saudi Arabia. Licensed by the Capital Market Authority (CMA) and backed by the highest caliber of professionals, MEFIC provides clients with services in five main categories: Asset Management, Corporate Finance, Brokerage & Custody and Advisory. MEFIC's shareholders consist of prominent regional institutions such as Ahli United Bank – Kuwait, Ahli United Bank –Bahrain, The Arab Investment Company (TAIC) as well as a number of astute and influential business individuals considered leaders in the financial investments and advisory fields.
Sector: Financial Institutions
Staff: 11-50 employees
Functional area: Integrated Performance
Industry: Financial
Country: Saudi Arabia
City: Riyadh
Scope: Integrated Performance Audit
Period: September - November 2016
Engagement Length: 3 months
Overview:
The purpose of the Integrated Performance Audit deployed by The GPA Unit for MEFIC was to provide an overview on the maturity level of MEFIC in terms of managing performance and becoming a best practice example in the industry. The audit was performed in the beginning of a project delivered by The KPI Institute to review and improve the Performance Management Framework of MEFIC.
Solutions:
A thorough assessment of the Performance Management Framework including:
Outputs:
“As part of developing a KPI Performance Management System in our Medical City, we implemented a maturity model to know where we are standing and what are our gaps, as well as to help us understand what we need to implement in the future, when we will embark on new projects. After we implement this current plan of action based on the maturity assessment performed, we shall reuse this tool to see how much progress we have achieved.”
Organization name: King Saud University Medical City (KSUMC)
Description: King Saud University Medical City (KSUMC) is not only a healthcare center providing a vast range of medical services, but also the first and largest medical school in Saudi Arabia. KSUMC is international recognized center for training in medicine and surgery. Through graduating more than 5000 medical students so far, many of which are national health care leaders, it has been an icon in medical education, research, and advanced health care in Saudi Arabia.
Sector: Healthcare Services
Staff: +5,000 employees
Functional area: Integrated Performance
Industry: Healthcare
Country: Saudi Arabia
City: Riyadh
Scope: Integrated Performance Audit
Period: June - August 2016
Engagement Length: 3 months
Overview:
The purpose of the Integrated Performance Audit deployed by The GPA Unit for KSUMC was to provide an overview on the maturity level of KSUMC in terms of managing performance and to deliver outputs designed to support performance improvement.
Solutions:
A thorough assessment of the Performance Management Framework including:
The audience of the survey covered different hierarchical levels: Top Management, Chairmen, Unit Heads, Quality Department and Data Custodians. In total the survey was sent to 525 employees, out of which 40% replied.
Outputs:
The Financial Audit Department (FAD) collaborated with the GPA Unit in customizing their Integrated Performance Maturity Model Framework to enable FAD in assessing the performance management systems in its subject entities... The GPA Unit was the right choice for the delivery of our program and we look forward to any future collaboration that may arise from here on. It is our pleasure to recommend the GPA Unit to any organization interested in assessing and, otherwise, improving their performance management.
Organization name: The Financial Audit Department (FAD)
Description: The Financial Audit Department (FAD) is the supreme audit institution in Dubai, United Arab Emirates. Traditionally, the institution deployed financial, performance and compliance audits to all government departments, public corporations and companies in which the government holds more than 25% shares.
Sector: Financial Institutions
Staff: 100-200
Functional area: Performance Audit Custom Framework
Industry: Financial
Country: United Arab Emirates (UAE)
City: Dubai
Scope: Custom Performance Audit
Period: October - November 2016
Engagement Length: 2 months
Overview:
Since 2015, FAD has decided to include in its audit framework a new element – the Performance Management System Audit. FAD’s auditing framework was under review for several years looking towards creating an integrated approach between different types of auditing.
The framework defined in 2015 contains 2 pillars: Financial and Performance Audit. The audit methodology chosen by FAD for Performance Management Systems is provided by The Global Performance Audit Unit operated by The KPI Institute.
Solutions:
Outputs:
o 3 hours of asynchronous online learning are available for FAD’s auditors on The KPI Institute’s eLearning platform and they can be accessed at any time. The videos cover the main performance management tools and processes
o 2 days face-to-face training was organized for 4 groups of participants (80 auditors trained)
"The Financial Audit Department (FAD) collaborated with the GPA Unit in customizing their Integrated Performance Maturity Model Framework to enable FAD in assessing the performance management systems in its subject entities, which include governmental entities and private organizations. The project involved both framework customization and training for FAD's auditors.
The GPA Unit's approach was focused on understanding our demand for workable solutions that would ultimately enable us to refine the framework. In doing so, the GPA Unit demonstrated flexibility and cooperation in creating an assessment that would fit auditing FAD subject entities.
The subject of the training program enabled our auditors to understand a new field for them; performance management, as well as the performance management system assessment toolkit to be used for auditing entities.
The GPA Unit was the right choice for the delivery of our program and we look forward to any future collaboration that may arise from here on. It is our pleasure to recommend the GPA Unit to any organization interested in assessing and, otherwise, improving their performance management."
Acting - Head of Technical Office
Talal El Hashemi
